Software Development & IT Services Company in Surabaya, Indonesia
Quick answer
Who builds custom software in Surabaya?
Hurain Technologies builds blockchain, payments, API, cloud and AI software for businesses in Surabaya, Indonesia, with a 24/7 team that covers UTC+7. Projects are built around QRIS and GoPay, VAT (PPN) 12% (11% effective on most services) and Law No. 27 of 2022 on Personal Data Protection.
Reviewed by Shahnavaz Syed, Founder · Last updated
Overview
Building technology for Surabaya businesses
Surabaya (capital and largest city of East Java, Indonesia) has a population of about 3.0 million. It is on UTC+7, so our 24/7 team covers your Surabaya business day. Businesses based in Surabaya come to Hurain Technologies for Payment Gateway & PSP Integration Services, API Integration & Open Banking Engineering, Blockchain & Cryptocurrency Development and Cloud Modernization & DevOps Engineering, built by engineers who treat local context as a starting constraint rather than an afterthought.
Surabaya continues to attract technology investment as part of Indonesia broader digital economy. Because Surabaya operates under Indonesia's national regulatory framework, platforms built here need to satisfy the same expectations as anywhere else in the country: payment system providers are licensed and supervised by Bank Indonesia and the Financial Services Authority (OJK) depending on activity type.
Surabaya's local technology ecosystem continues to mature alongside the broader Indonesia market. That trajectory is exactly why platforms built for Surabaya today need to be architected for tomorrow's volume, not just the traffic a launch-day demo needs to handle — retrofitting scale onto a system that wasn't designed for it is consistently more expensive and more disruptive than building for it from the outset.
What tends to distinguish a Surabaya-based platform that scales cleanly from one that stalls isn't the technology choice — it's whether the engineering team understood the city's specific operating context from the first architecture conversation.
Every engagement in Surabaya starts with the same discovery process — understanding your specific requirements, your timeline, and any constraints already known from banking partners, regulators, or existing infrastructure — before a single architectural decision gets made.
The Challenge
What businesses run into in Surabaya
Meeting Indonesia's technical compliance expectations
Crypto-asset trading has historically been regulated by Bappebti as a commodity-derivatives-adjacent asset class, with regulatory responsibility transitioning toward the OJK.
Scaling past a platform built for an early, low-volume launch that wasn't architected for real transaction growth
This is one of the most common reasons Surabaya businesses come to us after an initial build with another vendor — the system worked at launch, but wasn't designed for the volume and complexity that came with actual growth.
Finding engineers who understand Surabaya's specific market
A generic offshore team applies the same playbook everywhere. Getting local context — regulatory nuance, typical customer expectations, competitive landscape — right the first time avoids costly rework later.
How We Solve It
Engineering focus for Surabaya businesses
Payment Gateway & PSP Integration Services in Surabaya
Poor PSP routing and retry logic silently loses revenue on every failed or declined transaction.
API Integration & Open Banking Engineering in Surabaya
Without a proper API gateway and developer portal, every new integration takes weeks of custom engineering.
Blockchain & Cryptocurrency Development in Surabaya
Many blockchain builds start with insecure, unaudited contracts that fail third-party security review and block funding or listing.
Cloud Modernization & DevOps Engineering in Surabaya
Monolithic architecture means every deployment is high-risk and requires full regression testing.
Production-grade delivery for Surabaya teams
The same engineering discipline regardless of city size: formal test coverage, security review before launch, and monitoring from the first day of production traffic.
Industries
Sectors we support in Surabaya
Banking & Fintech in Surabaya
Banks and fintechs are under pressure to open their platforms via APIs, modernize legacy cores, and meet open-banking and AML obligations without disrupting existing operations or customer trust. A common starting point: open banking and partner api programs.
Learn moreCrypto & Web3 in Surabaya
Exchanges, token issuers, and Web3 platforms need production-grade blockchain engineering — not prototype code — to survive audits, scale to real transaction volume, and integrate cleanly with fiat rails. A common starting point: token, coin, and smart contract development.
Learn morePayments & PSPs in Surabaya
Payment service providers and platforms handling multi-rail, multi-currency transactions need orchestration, reconciliation, and fraud controls that scale across markets without manual overhead. A common starting point: payment orchestration and smart routing.
Learn moreEnterprise SaaS & Platforms in Surabaya
Fast-growing SaaS platforms need to modernize architecture, expose secure partner APIs, and automate operations to keep shipping quickly as customer and data volume scales. A common starting point: monolith-to-microservices migration.
Learn moreHealthTech & InsurTech in Surabaya
Health and insurance platforms manage highly sensitive data under strict regulatory frameworks, requiring secure architecture, automated workflows, and integration with legacy systems of record. A common starting point: secure architecture and data protection engineering.
Learn moreReal Estate & PropTech in Surabaya
Real estate platforms and PropTech operators are digitizing property transactions — from tokenized ownership and fractional investment to automated escrow and payment flows — and need engineering that can handle real money movement and regulatory scrutiny, not just listings software. A common starting point: tokenized property and fractional ownership platforms.
Learn moreOur Standard
What every Surabaya engagement includes
Architecture reviewed for local context
Data handling, access control, and compliance patterns designed against the regulatory reality Surabaya businesses actually operate under, not a generic template.
Built for real transaction volume
Load-tested against realistic usage patterns for a business operating in Surabaya, so scaling past launch doesn't require an architecture rewrite.
Security review before launch
Internal security review and, for platforms handling meaningful value or sensitive data, independent third-party audit coordination before go-live.
Documentation your team can use
Architecture decisions and operational runbooks handed off in a form your internal team or future hires can work from directly, not locked in one engineer's head.
Where We Help
Services we lead with in Surabaya
Payments
Payment Gateway & PSP Integration Services in Surabaya
View detailsAPI & Platform
API Integration & Open Banking Engineering in Surabaya
View detailsBlockchain & Crypto
Blockchain & Cryptocurrency Development in Surabaya
View detailsCloud & DevOps
Cloud Modernization & DevOps Engineering in Surabaya
View detailsSolutions
Solutions we build in Surabaya
25 ready-to-scope solutions — from mobile apps and e-commerce to exchanges, wallets and managed databases, delivered for teams in Surabaya.
Database Services
- Remote DBA Services in Surabaya
- Database Consulting Services in Surabaya
- Database Migration Services in Surabaya
- Database Audit Services in Surabaya
- Oracle DBA Support Services in Surabaya
- SQL Server DBA Support Services in Surabaya
- PostgreSQL DBA Support Services in Surabaya
- MySQL DBA Support Services in Surabaya
Application Development
Industry Solutions
Blockchain & Crypto
Hire Developers
AI & Automation
Enterprise Solutions
Emerging Technologies
Software Testing
DevOps
Localised for your market
Software Development in Surabaya: local requirements we build for
Currency, tax, payments, data protection and 24/7 support — planned into the project from the first sprint.
Currency & pricing
Prices, invoices and reports in rupiah (IDR), with the transaction currency and FX rate stored on every record for cross-border sales.
Tax (VAT / GST)
Indonesia applies VAT (PPN) 12% (11% effective on most services). We build tax-correct pricing, invoice fields and exportable tax reports; your accountant confirms treatment for your products.
Payments
Customers in Surabaya expect QRIS, GoPay, OVO and DANA — integrated with automatic reconciliation.
Data protection
Personal data is governed by Law No. 27 of 2022 on Personal Data Protection. We build consent, encryption, access logs and in-region hosting where required.
24/7 availability
Surabaya is on UTC+7 (India (IST) is 1h 30m behind). Our team works 24/7, so your full business day and any out-of-hours incident are covered.
Delivery timeline
Discovery starts within 5 business days of a signed proposal. Most software development engagements ship a first production release in 6–14 weeks, with demos every two weeks.
How we work
How we deliver Software Development in Surabaya, Indonesia
Every software development engagement in Surabaya, Indonesia follows the same staged, quality-gated process — shaped around your requirements and Surabaya's market. You see progress every day, review it every week, and give written sign-off at every milestone before any payment is due.
- 01
Discover
Scope signed off- Requirement workshops
- Stakeholder & user interviews
- Risk & constraint review
- Signed scope
- 02
Design
UX approved- Clickable UX prototypes
- Design system & UI kit
- Architecture & data model
- Roles & permissions
- 03
Build
Sprint accepted- 2-week sprints
- Code reviews
- Automated tests
- Demo every sprint
- 04
Secure & Test
UAT signed off- Device & browser matrix
- Security & penetration checks
- Load tests
- UAT with your users
- 05
Deploy
Go-live approved- App Store / Play Store release
- Custom domain & SSL
- Analytics & crash reporting
- Go-live checklist
- 06
Handover
Handover signed- Role-based sessions
- Recorded walkthroughs
- Admin & ops runbooks
- Documentation handover
- 07
Support
SLA active- Dedicated engineer
- SLA helpdesk
- Patches & upgrades
- Quarterly reviews
Client sign-off at every milestone — you approve the working result before you pay.
You always know what was done today — and what happens next
With about 6.5 shared working hours a day between Surabaya and our team in India, questions are answered the same day and your update is waiting for you at around 8:30 PM.
Every working day, around 8:30 PM Surabaya time
- What was completed today
- What is planned for tomorrow
- Blockers and decisions needed from you
- Links to builds you can try
Every Friday, with a live call in your business hours
- Features completed and demo recordings
- Progress against the current milestone
- Risks, open questions and change requests
- Plan and priorities for next week
End of every sprint and milestone
- Working software demonstrated live
- Your feedback captured in the backlog
- Quality-gate checklist shared
- Written sign-off before any payment
What we build in for Surabaya
Local requirements are part of the scope from the Discover stage — not retrofitted before launch.
Local payments
QRIS, GoPay, OVO, DANA — integrated and tested as part of the build.
Data protection
Data handling, consent and retention designed for Law No. 27 of 2022 on Personal Data Protection.
Language & currency
Bahasa Indonesia interfaces and content, IDR pricing, invoices and number formats.
Mobile platforms
Most users in Indonesia are on Android, so testing prioritises the popular Android devices and low-bandwidth networks.
Time zone
Surabaya is on UTC+7; India (IST) is 1h 30m behind. Calls, demos and sign-offs are scheduled in your business hours.
Payment plan
Pay only for work you have accepted
Milestones are customised to your requirements — six or more is typical, and delivery time is agreed around your scope. Every payment after the advance is released only after you have seen the working result and given written sign-off. Here is an example plan:
| Payment | Milestone & acceptance | Share |
|---|---|---|
| Advance | Contract signing Signed contract or PO; kick-off and requirement workshops. | 10% |
| Milestone 1 | Scope & UX approved Signed scope and clickable prototypes approved. | 15% |
| Milestone 2 | Core modules in staging First working modules demonstrated in staging. | 15% |
| Milestone 3 | Feature complete All agreed modules, integrations and admin panel working. | 15% |
| Milestone 4 | Testing passed Security, performance and device tests passed. | 15% |
| Milestone 5 | UAT sign-off Your users accept the product in UAT. | 15% |
| Milestone 6 | Go-live & handover Production launch, training and documentation handed over. | 15% |
| Total | 100% | |
- Number of milestones and splits set around your scope
- Every milestone is a working, demonstrated result
- No payment is due until you sign off
Warranty & annual support
Protected after launch — warranty and annual support for your Software Development project in Surabaya, Indonesia
Go-live is where your software development product starts earning — so we stay accountable for it. Every project includes a free 90-day defect warranty. After that, the same team that built it keeps it secure, updated and running in Surabaya business hours on a fixed annual fee agreed up front — no open-ended hourly billing, no surprise invoices.
Included free
90-day warranty
Any defect found in the first 90 days after go-live is fixed free of charge.
- Every delivered feature covered
- Fixes tested and deployed to production
- Same engineers who built it
Fixed-cost annual package
30% of project cost
per year for Annual Support & Maintenance, with a dedicated developer assigned to your software development platform. A fixed price, known in advance.
| Service | Included in the annual package |
|---|---|
| Dedicated developer | One named developer assigned to your product for fixes, enhancements and optimisation. |
| Bug fixes & security patches | Critical issues resolved within 24 hours; standard issues within 5 business days. |
| Upgrades & new releases | Framework, library and platform updates plus new versions of what we built, at no additional cost. |
| Helpdesk | Email and phone support for your team and administrators; 4-hour response for critical issues. |
| Backup monitoring | Daily backup checks and a quarterly restore test. |
| Security review | Periodic audit-trail review and security configuration check. |
| App store compliance | New iOS / Android versions, store-policy changes and SDK updates handled before they break the app. |
| Performance & crash monitoring | Crash reports and slow screens reviewed every month and fixed. |
| Surabaya business-hours coverage | Helpdesk, calls and planned maintenance scheduled around Surabaya business hours (UTC+7); critical issues escalated immediately. |
| Local compliance updates | Changes to Law No. 27 of 2022 on Personal Data Protection tracked and reflected in the product. |
Source code & IP ownership
100% of the source code and IP is owned by you
For every custom software development project in Surabaya, Indonesia, upon full and final payment the complete source code and intellectual property are transferred to you — so you can host, maintain and enhance the system with any developer.
- Frontend, backend and admin-panel source code
- iOS / Android projects and store accounts in your name
- Design files and UI kit
- Complete Git repository with full commit history
- Database schemas, migrations and seed data
- Configuration, CI/CD and deployment scripts
- API documentation and a deployment guide
No lock-in
No forced upgrades
No subscription trap
Your code lives in your own repository from the first commit.
Continuous enhancement
Launch is just the beginning — keep shipping with your own dedicated team
Your software development platform should get better every month, not stand still after go-live. Start with one dedicated developer working on your priorities across apps, dashboards and backend — and grow to a full team of developers and support members whenever your roadmap demands it.
Dedicated team, your way
From one developer to a full team
Pricing is based on the team members you need — tell us your requirements and we will quote your team.
- Start any time after launch
- Hire developers as you need them
- Scale up, scale down or pause
What your team can take on after launch
- New features and modules as your users ask for them
- UI and user-experience improvements based on feedback
- New integrations, reports and workflow automation
Need more hands? Add developers and support members as your requirements grow
Start with one person and add only the roles your software development roadmap needs — each is quoted to your requirements.
Development team
Frontend developer
Builds and refines the web screens and dashboards your users see.
Mobile developer
Ships new iOS and Android features, fixes and store releases.
Backend developer
Adds the APIs, business logic and data models behind new features.
UI/UX designer
Designs new flows and screens and tests them with real users.
QA engineer
Writes and runs manual and automated tests before every release.
DevOps engineer
Keeps pipelines, environments and deployments fast and reliable.
Support team
L1 helpdesk support executive
First contact for your users and staff — logs, triages and resolves common issues.
L2 technical support engineer
Investigates bugs, data issues and integrations, and escalates to developers with full context.
App user-support executive
Answers in-app messages, emails and app store reviews.
Release & app store support
Manages builds, store listings and review submissions.
Our Approach
Our approach to development methodologies
Our approach to custom software engineering draws on a range of methodologies, each selected to match the needs of your software development project and your team in Surabaya, Indonesia.
Agile Scrum
Best for: Evolving products
Two-week sprints with a working demo at the end of each, so software development priorities can change as you learn from users.
Kanban
Best for: Continuous delivery & support
A visual flow of small tasks with work-in-progress limits — ideal for maintenance, integrations and post-launch improvements.
Fixed-scope (Waterfall-style)
Best for: Well-specified builds
Requirements signed off up front with a fixed timeline and price — best when scope is clear and change is unlikely.
Lean MVP
Best for: New ventures
Build the smallest software development release that proves demand, measure it with real users, then invest where the data points.
DevOps & CI/CD
Best for: Every project
Automated tests, infrastructure-as-code and push-button deployments so releases are frequent, reversible and boring.
Security-by-design (DevSecOps)
Best for: Regulated & high-value systems
Threat modelling, dependency scanning and code review built into each sprint rather than a pen test at the end.
Why we're different
What sets Hurain Technologies apart for Indonesia businesses
Plenty of agencies can build software development. Here is what sets us apart for clients in Surabaya, Indonesia.
Engineering depth, not a reseller
Your software development project is designed and built by our own in-house engineers — no hidden subcontracting chain between you and the people writing code.
Built for Indonesia, not copied from elsewhere
Payments, tax, language and data-protection requirements for Indonesia are part of the design from day one instead of retrofitted after launch.
Transparent, senior-led delivery
A named project lead, a shared backlog, fortnightly demos and direct Slack access to the engineers — you always know what is being built and why.
Cost advantage without cutting corners
Delivering from India gives clients in Surabaya, Indonesia senior engineering at a fraction of typical onshore agency rates, with the same code-review, testing and security standards.
You own everything
Source code lives in your repository from the first commit; IP, infrastructure accounts and documentation transfer to you in full.
We stay after launch
Monitoring, updates and a support SLA mean the team that built your product is the team that keeps it running.
Flexible engagement models
How we work with businesses in Surabaya, Indonesia
Ways to work together, depending on how your team and roadmap are set up.
Dedicated Development Team
An extended team of software development engineers, QA and architects working exclusively on your product, managed day-to-day by you with our engineering leadership behind them.
Best for: Long-term products and evolving roadmaps
Fixed-Cost Delivery
A clearly scoped software development build with a defined timeline and price — ideal for a well-specified MVP, integration or launch product.
Best for: MVPs and clearly defined projects
Hybrid Engagement
Keep product and regulatory decisions close to your Indonesia team while our specialists handle deep engineering remotely, with workshops or on-site visits at key milestones.
Best for: Enterprises and regulated businesses
Why businesses choose us
Why businesses choose Hurain Technologies
16+ years of engineering depth
Custom software engineering with in-house teams across web, mobile, cloud, AI, payments and blockchain.
Security-first by default
Encryption, least-privilege access, audit logs — and MPC/HSM custody and audited smart contracts where money is on-chain — designed in, not retrofitted.
Regulatory-aware architecture
Designed with Indonesia's regulatory direction in mind and built alongside your licensed local legal counsel.
Direct access, no layers
Direct Slack or Teams access to your development team during the build, and the same people for post-launch support.
Business benefits
What you gain in Indonesia
Faster time to market
An experienced software development team with proven components means your first release ships in weeks, not quarters.
Security-first architecture
Secure from day one, rather than patched after an audit or incident.
Aligned compliance groundwork
Controls, logs and data handling built around Indonesia's requirements so reviews go faster.
Lower total cost of ownership
Clean, documented, tested code that your own team can maintain — plus post-launch monitoring and support.
What happens next
From your software development enquiry to a working demo in Surabaya, Indonesia — in about a day
- 01Within 10 minutes
We respond to your enquiry
Send your software development enquiry by form, email or WhatsApp — a few lines is enough. Our team replies within 10 minutes, any day, any time, to set up a meeting at a time that suits you in Surabaya.
- 02Requirements meeting
We understand your requirements
In a focused meeting we go deep on your users, features, integrations, timeline and budget, plus the payment, tax and compliance rules that apply in Surabaya, Indonesia — so we build exactly what your business needs. NDAs signed on request.
- 03Within 24 hours
You see a demo of your software development
Within 24 hours of our meeting we prepare and share a demo — so you see your software development taking shape before you commit to anything.
- 04As per your budget
We share a tailored proposal
A clear proposal for your software development project in Surabaya, Indonesia with scope, milestones, team and timeline — shaped around your budget, with no hidden costs and no obligation.
Available 24×7 — three 8-hour shifts, every day
FAQ
Surabaya — frequently asked questions
Do you provide dedicated development teams for companies in Surabaya?
What industries in Surabaya do you serve?
Do you have experience working with Surabaya-based businesses specifically?
How long does a typical payment gateway & psp integration services engagement take for a Surabaya business?
Do you need to be based in Surabaya to work with us?
What's the first step to start a project in Surabaya?
Can you support a Surabaya business that already has an in-house team?
Do you provide ongoing support after launch for Surabaya clients?
How do you price a project for a Surabaya-based business?
Do you work with software development clients in Surabaya?
Which currency and taxes apply to projects in Indonesia?
How quickly can you start a project in Surabaya?
Which software development company can build this for my business in Surabaya?
How do I choose the best software development company in Surabaya?
Can I outsource software development for Surabaya to an offshore team in India?
Do you build the complete software development solution, or only integrate with what we already use?
We are not sure about our budget yet. Can you still help?
Live Demos
A selection of platforms we've designed and built
For reference — real, working builds across fintech, compliance, healthcare, and commerce.
Nexa
SaaS-style product dashboard and workflow UI for a fintech platform.
Open live demoAML Compliance Suite
Anti-money-laundering compliance and case-monitoring suite.
Open live demoDebt Management
Debt management and collections tracking platform.
Open live demoUMARSOB Data
Android VTU/data-reseller platform with wallet, agent/referral system, and admin panel.
Open live demoHospital Management
Hospital/clinic management system covering patient records, appointments, staff, and billing.
Open live demoDMI CHW App
Offline-first Community Health Worker counseling app with a central management platform, built for an NGO client.
Open live demoHomemakers Pro
Enterprise operations system for a domestic staffing agency covering bookings, staff, and client management.
Open live demoE-Commerce (Multi-Locale)
E-commerce storefront demo with multi-language, locale-based support.
Open live demoMars
Legal web application prototype.
Open live demoBuilding for the Surabaya market?
Get a response within 10 minutes, a demo within 24 hours of our meeting, and a proposal as per your budget.